Free returns — no restocking fee
We offer free returns on stock items within 30 days of delivery. If the boat or trailer is not right for you, contact us and we will arrange collection at our cost and refund you in full. There is no restocking fee and no return-freight charge on stock items — unlike most online boat sellers, who deduct 15–50%.
What can be returned
Stock boats, trailers and accessories in unused, resalable condition, with all original components, documentation and fittings included.
What cannot be returned
- Custom and made-to-order builds. Custom lengths, commercial specifications and any unit built to your specification cannot be returned, because it cannot be resold. We will confirm this in writing before a custom build is accepted.
- Items that have been registered, titled, modified, drilled, rigged or fitted with an outboard.
- Items showing use beyond reasonable inspection — water time, ramp wear, hull scratching or trailering marks.
- Items returned without prior authorization.
Inspect and decide before you register: our delivery guide and registration guide explain the order of events.
How to start a return
Call us on (833) 822-6737 or email support@blackseriesmarine.com before returning anything. We will issue a return authorization and arrange freight collection. Because these are freight items, please do not arrange your own carrier — unauthorized returns cannot be accepted and we cannot reimburse third-party freight charges.
Refunds
Once the item arrives back with us and has been inspected, we refund to the original payment method. Card refunds typically take 5 to 10 business days to appear, depending on your bank.
If an item arrives back damaged, incomplete, or in a condition inconsistent with the return reason, we will contact you before processing the refund and may apply a deduction reflecting the loss in value.
Damaged or incorrect items
Inspect your delivery before signing for it. Freight damage must be noted on the delivery paperwork at the time of receipt — this is what allows us to claim against the carrier on your behalf. Photograph any damage and contact us the same day.
If we sent the wrong item or the item is faulty, we cover all costs and you are entitled to a replacement or a full refund, regardless of the 30-day window and in addition to your statutory rights.
Cancellations
Stock orders can be canceled at no cost any time before dispatch. Custom builds can be canceled before fabrication begins; once material has been cut, cancellation terms are as agreed in your written quote.
Contact
Black Series Marine — 2072 W 11th St, Upland, CA 91786
(833) 822-6737 · support@blackseriesmarine.com